Find answers to common questions about our products and services
You’re asking how to write a full, proper “Return Policy” to replace the short text shown in your screenshot.
Here is a complete, professional, US-customer friendly Return Policy you can copy–paste into Shopify.
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⭐ DECO POINT – Return Policy (Full Details)
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🕒 30-Day Return Window
We offer a 30-day return policy for all unused, undamaged, and original-condition items. You have 30 days from the day you receive your order to request a return.
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📦 Return Eligibility
To be eligible for a return:
* Item must be unused * Item must be in original packaging * All accessories, tags, or manuals must be included * Proof of purchase (order number) is required
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❌ Items That Cannot Be Returned For hygiene and safety reasons, the following items are **not eligible** for return:
* Used or damaged products * Custom/personalized items * Clearance or final-sale items * Items with missing parts or altered condition
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💸 Refund Process
Once your return is received and inspected:
* We will notify you via email * If approved, your refund will be processed to your original payment method * Refunds may take 5–10 business days to appear in your account
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🔄 Exchanges
We only replace items that are:
* Defective * Damaged * Sent incorrectly
If you need an exchange, contact us at: 📧 **[support@decopointshop.com](mailto:support@decopointshop.com)** (example — replace with yours)
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🚚 Return Shipping
* If the return is due to our error (wrong item, damaged product), we cover return shipping. * If the return is due to customer choice (changed mind, ordered wrong size), the customer pays return shipping.
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📮 How to Start a Return
1. Email us with your **order number** and reason for return 2. We will approve and send you return instructions 3. Ship the product back in original condition 4. After inspection, refund will be issued
1. Check your bank account 2. Contact your credit card company 3. Contact your bank 4. If you still need help, email: [support@thedecopointshop.com](mailto:support@contactdecopoint.com)
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🌍 International Returns
For international orders, return shipping fees apply, and may take longer due to customs processing times.
💎 Our Promise
At Deco Point, your satisfaction is always our priority. If you ever experience an issue, our support team is committed to resolving it quickly, professionally, and with care.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
THANK YOU FOR YOUR PURCHASE! YOUR ORDER IS BEING PREPARED WITH LOVE AND CARE.
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