faq

1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes 7–15 business days, depending on your location.

2. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email.

Please note:
If your order includes multiple items, you may receive more than one tracking number.

3. Why did I receive multiple tracking numbers?

Some items are shipped from different warehouses.
This means your order may arrive in separate packages with different tracking numbers.

4. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of placing the order.
Please contact us as soon as possible at hellodecopoint@gmail.com

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5. What is your return policy?

We offer a 30-day return policy.
Items must be unused and in original packaging.

For return requests, please email hellodecopoint@gmail.com

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6. What if my order arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours with photos.
We will arrange a replacement or refund.

7. How can I contact customer support?

You can reach us via email at:
📧 hellodecopoint@gmail.com

Support hours: Monday – Friday | 9AM – 6PM (EST)